FAQ

Welcome to the Something Japanese Frequently Asked Questions (FAQ) page.

Here, you’ll find answers to the most common questions about our website, products and ordering process.

For information about privacy, security and cookies, please visit our Privacy, Security and Cookie Policy.

WEBSITE INFORMATION

What is Something Japanese all about?

Something Japanese is an online retailer based in Tokyo, Japan, specialising in Japanese snacks, rare merchandise and traditional Japanese products. We’re dedicated to bringing you the very best products from Japan, carefully selected for our customers around the world.

Do you only have an online shop?

We currently operate exclusively as an online store, but we have some exciting plans for the future that we’ll announce in due course.

For now, the best place to find the latest Japanese snacks and products is right here at Something Japanese.

How often do you update and add to your store?

We aim to add 10–20 new products to our store every week, including the latest Japanese snacks, merchandise and other exciting finds from Japan.

You can find our latest snacks here and our latest merchandise here.

You can also subscribe to our mailing list to receive monthly updates, as well as exclusive coupons and special offers available only to subscribers.

How does SomethingJapanese.com get its amazing products?

SomethingJapanese.com was created by avid fans of Japanese candy and pop culture. Most of our products are hand-picked because they’re products we genuinely love and think our customers will enjoy too.

We source our products from local vendors across Japan, and they’re shipped directly from Tokyo to customers around the world.

How do I find English ingredients and allergy information for your snacks?

You can find the ingredients and nutritional information for each product in the section below the product images. Information about allergens and dietary requirements can also be found in the product description.

If you have any concerns or need further information, please feel free to contact us at any time.

SHOPPING INFORMATION

Do you offer bulk or wholesale orders to business customers?

Due to the limited availability of some of our products and the increasing challenges involved in exporting products internationally, we’re unable to offer bulk or wholesale quantities for every product.

However, we’re always happy to discuss your requirements and see what we can do to help. Please feel free to get in touch with us, and we’ll do our best to accommodate your needs.

What are your shipping options?

We offer two international delivery options at Something Japanese: Japan Post EMS and Japan Post International Air Packet. Both services are fully tracked, but delivery speeds and prices vary, so you can choose the option that best suits your needs.

Japan Post EMS:
A fully tracked and fast international postal service. Most shipments arrive within approximately one week, although delivery times can vary depending on the destination and customs. As a guide, deliveries from Japan to the UK usually take 2–4 business days, while deliveries to the USA usually take 3–5 business days. These estimates do not include delays caused by customs.

Japan Post International Air Packet:
A fully tracked international postal service with an estimated delivery time of 4–21 business days, depending on the destination. This is our most affordable fully tracked shipping option. Delivery times do not include any delays caused by customs.

Why is there a minimum spend to order with SomethingJapanese.com?

Due to the current shipping service we use (JP Post EMS) having such a high initial cost regardless of the size of the parcel. We  found that shipping costs on small orders were far too high. At the moment shipping anything from to Japan to the rest of the world is extremely difficult. But we didn’t want you the customer to miss out on your favourite Japanese snacks and collectables. 

Do you send anything else to my address other than my order?

No, we do not send any pamphlets, leaflets or any other kind of advertising to your door. You will only receive your order.

Are there any taxes or extra charges?

There are no sales, vat or any other taxes and extra charges added to your order. 

Do I need to pay import tax for my order?

Import tax is dependent on your county’s import regulations. If your charged import tax on any order made through SomethingJapanese.com you the buyer are responsible to pay for it. 

My order is a surprise gift for a friend, can you deliver it to them but email me?

Special delivery instructions need to be given to us when you make your order. There is a ‘notes’ section during payment of your order; that is where you should add any instructions. Alternatively, if you forget to do this please contact us asap.

I’ve moved, can I change my delivery address?

If for whatever reason you need to change your address before your order has been dispatch or mid AmaiBox subscription all you need to do is contact us. Just give us your order number, name and your old address as well as your new address. We will send a confirmation email back to you once your address has been changed, if you do not receive a confirmation email within 2 days please message us again.

How do I check the status of an order?

You can check the status of an order by visting the MY ORDERS section in your account.

I live outside Japan. Can I still order from SomethingJapanese.com?

Of course! We understand that some of our products can be difficult to find outside Japan, which is why we offer worldwide shipping.

Simply select the appropriate shipping option at checkout. If you have any questions or experience any issues with your order, please feel free to contact us.

Do you offer a tracked delivery service?

Yes! All orders placed through our website are sent using a fully tracked delivery service. You’ll receive tracking information once your order has been dispatched.

How quickly do you dispatch my order?

We usually process and dispatch orders within 2 working days.

Pre-order items, such as seasonal snack boxes, are dispatched on a specified date. Please check the product description carefully for dispatch dates and other important information before placing your order.

What currency are prices on SomethingJapanese.com

All of our products are listed in Great British Pounds (GBP)

You have the option to shop in Great British Pounds (GBP), United States Dollar (USD), Euro (EUR) and Australian Dollar (AUD).

What form of payment do you accept?

We use PayPal because it’s the safest and most reliable form of payment on the Internet. Our customers also like PayPal because you don’t even need a PayPal account to pay for you order you can pay directly with your card.

Will you share my email address with any third parties?

No, your information is very secure with us and we will never share anything to third parties. We may send you Something Japanese updates, promotion material and news via email which you can opt out of at any time.

Can I Refund my order?

Unfortunately we cannot refund orders once they’ve been dispatched, this is due to possible tampering of the food which means we cannot resell that product.

Can I cancel a Pre-order?

Yes, pre-orders for items such as Pokémon Center goods and seasonal boxes can be cancelled. However, we ask that you contact us as soon as possible, preferably before the item’s release date.

Once your order has been dispatched, it can no longer be cancelled, so please keep this in mind before placing your order.

To cancel a pre-order, simply contact us with your full name, order ID and the item you wish to cancel. We’ll then process a full refund for the cancelled item.

Do you ship to a PO Box Address?

Yes we can ship to PO Box Addresses.

CANDY BOX INFO

When do you offer and dispatch seasonal boxes?

Our seasonal candy boxes are some of the most popular products at Something Japanese, especially our Halloween and Christmas boxes.

Seasonal boxes are usually available for pre-order a few weeks before their dispatch date. We typically dispatch them around one month before the relevant seasonal event to help ensure they arrive in time.

Each seasonal box will have a specific dispatch date listed in the product description, so please check this carefully before placing your order.

Do you offer a monthly seasonal box subscription service?

We’re currently developing a subscription service that will allow customers to receive a Japanese snack box every month.

We’re aiming to launch the service soon. To hear about the launch and receive the latest updates, please subscribe to our mailing list.

I have specific dietary requirements. Can you assure me my candy box will be suitable for me?

If you have specific dietary requirements, such as being vegetarian, or have an allergy, please let us know when placing your order. You can add your requirements in the Notes section during checkout.

If you forget to add a note, please contact us as soon as possible after placing your order.

Please note that we cannot guarantee that seasonal candy boxes will be suitable for customers with severe allergies. Some products may contain trace amounts of allergens or may have been manufactured in facilities that also handle common allergens such as nuts, soy, milk or wheat.

If you have a severe or potentially life-threatening allergy, we do not recommend ordering our seasonal candy boxes.